We are committed to protecting your privacy and complying with your decisions on how we use the information you have provided us with. We safeguard both personal and non-personal information you share with us in line with the highest privacy and data protection standards available.
We have robust and effective data protection systems in place which comply with applicable laws, data protection principles and best practices. The present privacy policy (the “Privacy Policy”) takes into accounts the obligations imposed on us under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and the Luxembourg law of 1 August 2018 concerning the organisation of the CNPD (the “Luxembourg Data Protection Law”).
We are committed to complying with the provisions of the GDPR and/or, as applicable, the Luxembourg Data Protection Law.
Article 5 of the GDPR prescribes that personal data shall be:
We collect and process the following information from you:
Relating to your identity: We collect data about your person, such as your first and last name, email address, postal address, phone numbers, or other similar data, such as your date of birth, gender, title, country or preferred language.
Relating to your electronic identification: We use Cookies to collect data on how you use our website and your interactions with our marketing communications. For example, we will see how often you visit our website, how long you stayed on certain pages, which items you clicked on or downloaded, and your IP address. Cookies are described in more detail further below under “What are Cookies and how do we use them?”.
Relating to your business relations: We might take note of your job title, your department, your employer, size and location of your company, branches, and whether you are acting as agent for a third party.
Relating to payments:We will store your transaction confirmations where you have settled an invoice with us and which may include information about your bank, your account and/or any other information, such as failed or delayed payments. We use this solely for the purpose of receiving and recording payment obligations towards is under our separate agreement(s) with you.
Relating to our business relationship: Where we are parties to a transaction, we will also store the information you share with us and/or entered or saved on our website or online store. The exact scope of this information will depend on the transaction and whether you share additional information with us regarding your order.
We will inform you in clear manner when we collect information that personally identifies you and you will have a choice whether you wish to provide us with the personal information or not. Usually, this will be the case when you will request to order from us, send us a question or when you subscribe to our newsletters.
For the avoidance of doubt, we will consider any email sent to us, which includes personal information and/or non-personal information, to be provided to us with the understanding and consent that we may use the information you have transmitted to us by email, phone, face-to-face conversation or otherwise for the purposes and in the manner outlined in this Privacy Policy.
Our website uses Cookies, which will be notified to you when visiting our website. You will then have the option to accept or decline the use of Cookies on your browser when visiting our website in line with “What are Cookies and how do we use them?” and “Can you opt out?” further below.
We use your personal information for some or all of the following purposes:
We collect your email address when you subscribe to our newsletter or when you contact or order from us in order to send you informational communications about our products, services or news which we believe may be of interest to you. This means that we collect your email address to send you our promotional offers.
Where applicable, we may also collect other information, such as your name, language preference, currency and or country, operating system, your activities on our website or digital applications to provide you with a better experience when using our website, products or services.
The way we manage and store your payment details will be subject to our General Terms and Conditions.
When you order from us, we will collect your email address in order to send you the necessary information to complete your purchase and we may ask you for a telephone number in case there are any issues or topics which we deem easier to be resolved and/or discussed over the phone. We will also use your telephone number in case the email address you entered bounces back.The phone number and/or email address you provide to us will also be used where we believe that a data breach has occurred which would compromise the information of your payment method or otherwise poses a high risk to your rights and freedoms.
The right to access: You have the right to access the information we store in line with “Can you access your information?” below.
The right to rectification: If your information has changed, or we saved it wrong, or you wish to add something, you have the right to request us to rectify/complete our records. Requests in this respect should be sent to alderhamcreations@gmail.com
The right to erasure: You have the right to request us to erase some or all of the personal information we have stored about you. Requests should be sent to alderhamcreations@gmail.com and we will endeavor to complete your request within one month of receiving it.
The right to restrict processing: You have the right to restrict the processing of some or all of your personal data under certain conditions. Requests shall be sent to alderhamcreations@gmail.com.
The right to object to processing: You have the right to object to us processing some or all of your personal data in certain circumstances. Requests should be sent to alderhamcreations@gmail.com.
The right to data portability: You have the right to request that we transfer the data we have stored to another organization, person, or directly to you, under certain conditions. Requests should be sent to alderhamcreations@gmail.com.
When you provide us with your personal information, you consent that it can be used by us in line with this Privacy Policy and/or the terms of any agreement(s) we have place with you in addition to this Privacy Policy. By providing us with the information, you consent to us being an authorized holder of the information you provided to us. You are free to choose whether you want to provide us with your personal information, but, if you decide not to provide us with certain information, you might not be able to use some of the services or products we offer, and you will not be able to receive additional services or access certain areas of our website which require registration. Purchase orders are also subject to the provision of certain minimum personal data in order for us to be able to process your purchase. When subscribing to our newsletters, you consent to us using your email address and/or telephone number to occasionally contact you with promotional material, newsletters or event invitations. In each communication, you will be able to unsubscribe from further promotional communications, or, alternatively, you can contact us to let us know by sending an email to alderhamcreations@gmail.comthat you no longer wish to be contacted with all or certain communications.
You have the right to review the personal information you have provided us with to ensure that it is accurate and current. To review or update this information, please send a request that we send you this information by emailing alderhamcreations@gmail.com
We are committed to ensuring that the personal information you give us is safe and that your decision about if, and which, information you wish to share with us, is respected. We have strong security in place to protect your data from being lost, misused, accessed by unauthorized users, disclosed, altered, or destroyed. All our sensitive data are stored behind several firewalls on a secure server with restricted access.
The handling of payments is subject to our General Terms and Conditions which outlines how we use and store your payment methods and credit card information.
How long are we allowed to keep your personal information?
Unless you tell us otherwise, we will keep your information as long as we are providing services to you and/or as long as we believe that our promotional materials and/or newsletters are of interest to you, subject to applicable data retention rules under Luxembourg law. To comply with the law, especially to prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of our agreement(s) or take any other actions permitted by law, we will keep your personal information even if your account has been deleted. We may use some or all of your personal information for confidential statistical purposes. Any information retained will be handled in compliance with this Privacy Policy.
Are you located in the EU or the EEA?
For those who are habitually located in the European Union or the European Economic Area, you have the right to access, rectify, download or erase your information. You are also entitled to restrict or object to certain processing of your information. Some rights in this respect apply generally, while others apply on in certain circumstances.
You have the right to access your personal information and, if you want, have it amended, deleted or restricted. In some case, you also have the right to the portability of your data. You can also ask us to not send you certain marketing communications and to not use your personal information for direct marketing purposes. Each email will allow you to opt-out of some or all marketing communications. Transactional account messages, such as our direct correspondence with you, or administrative emails, such as to re-set passwords, will not be affected by your choice to opt-out of marketing communications.
The rights described in this section correspond to the rights described under “What rights do you have in relation to us managing your personal data?” above.
Can we share your personal information with others?
Your information is never shared with any third party, unless you provide us with your permission beforehand. Your personal information is only accessible on a “need to know” basis and is not openly available to everyone within our organisation.
When you register, we will ask for your email address and some other contact information. We will use this information to send you confirmations, feedback to your requests, and to send you information about our services or products. When you provide us with your postal address, we will only use this address to send you personalized correspondence or the products you have ordered.
When sending you your orders or personalised communication, we will be required to share your address with third parties for the purpose of sending it to you by post. In some instances, we might have to share some information with third parties where this is required for the rendering of the service you have ordered, such as printing tickets or name tags with your name, title and company, for example for events. Any third party in this respect will be bound by confidentiality rules and are prohibited from using your information for any other purpose.
In very rare cases, we might be required to disclose your personal information, without notice, if required to do so by law, during legal proceedings, to protect and defend ourselves or act in urgent circumstances to protect the personal safety of the users of our website and products or the public. This includes sharing your information with third parties who issue credit references or are debt enforcement agencies. When enforcing payments due to us, we will inform you in the payment reminder that we may appoint a debt enforcement agency.
Cookies are text files placed on your computer to collect standard internet log and visitor behavior information. This means that if you visit our website, we may collect information from you automatically through Cookies or similar technologies.
We use Cookies in a range of ways to improve your experience on our website so that, for example:
You have the right to opt-out from receiving updates, newsletters and other communication from us by using the “unsubscribe” button at the bottom of each email or by sending an email to alderhamcreations@gmail.com
In the case of Cookies, you can choose not to accept Cookies. The instructions for this will depend on the browser you use. In case Cookies are disabled, some of our features might not work, or they might not work as well as when Cookies are enabled.
This Privacy Policy only applies to our website (www.alderhamcreation.com). If our website contains links to other websites, we are not responsible for the actions of these third parties, including their privacy practices and any content they post on their websites. We recommend that you review the privacy policies of the third party websites and to learn more about if, how, and why, they collect your personal information.
Can we change this Policy without you knowing?
If we make changes to this Policy that affect how we use your personal information and which poses a high risk to your rights or freedoms, we will notify you by email. For minor changes to make reference to legal updates or similar amendments, the revised version of our Privacy Policy will be available on our website as of the date on which the new Privacy Policy enters into effect.
What if you do not believe that the Policy is adequately enforced?
If, for whatever reason, you believe that we are not adhering to the principles outlined in this Privacy Policy, please send us an email to alderhamcreations@gmail.com and we will do our best to rectify the situation as soon as possible.
If you believe that this is not an option to you, you have the right to lodge a complaint with the Commission Nationale pour la Protection des Données(the “CNPD”) should you be of the view that your data is being processed in a way that does not comply with GDPR.
What if you have questions or comments?
For any questions or comments you have about our Privacy Policy, please email us or write to us at:
Megan E. Schackmann
2, Rue des Etats-Unis
L-8316 Olm
Grand Duchy of Luxembourg
This Privacy Policy is reviewed on a regular basis and is in force as of September 2023.
Copyright © 2024 Alderham Creations - All Rights Reserved.